Privacy

Braven is a Discord bot for staff teams. It stores what it needs to run a ticket system and report on staff activity, and nothing else. This page describes what that is in plain terms; the formal policy replaces it before general availability.

What Braven stores

• Discord server, channel and role IDs you configure.
• Ticket metadata: who opened it, who claimed it, when it closed.
• Ticket transcripts, which contain the messages people wrote in the thread. This is personal data belonging to your members, not to us.
• Duty sessions, moderation cases, applications and LOA requests — the records that make activity reporting possible.
• Billing state from Stripe. Card details never touch our servers.

Separation between servers

Every table is keyed by Discord guild ID and every query filters on it. A server can only ever read its own rows; there is no shared configuration and no cross-server view outside the operator's own admin panel, which shows billing state rather than member content.

Who can see a transcript

Whoever you give access to. Transcripts are posted to the log channel you nominate and are readable in the dashboard by people with Manage Server. Braven does not publish them anywhere else.

Deletion

When Braven is removed from a server its rows are retained for 30 days and then hard deleted, so a mistaken kick does not destroy a community's history. Ask sooner and it can be done sooner.

What Braven does not do

It does not connect to your FiveM game server, read messages outside the channels it is configured for, or sell anything to anyone. Automod inspects message content in the server it is enabled in, in memory, to decide whether a rule fired.